Case study
Big Reputation
Big Reputation is a UK-based marketing and branding agency working with ambitious B2B businesses across construction, manufacturing and professional services. Founded by Chartered Marketer Chelsea Spencer, the agency delivers strategy, branding and marketing execution for companies typically turning over between £5 and £30 million.
About Big Reputation
With a fully in-house team covering creative, content and campaign delivery, Big Reputation works as an extension of its clients’ teams rather than a traditional agency. As the business grew and its client list expanded, it needed a website that matched the quality of the work it delivers for others.
The challenge
For a business built on helping others strengthen their brand, Big Reputation’s own website had become a growing frustration. It did not reflect the agency’s expertise, its strategic depth or the calibre of the clients it works with.
Updates were slow and awkward. Adding a case study, a service page or a campaign landing page needed outside help, and the delays held back the agency’s own marketing. The site could not keep up with the business, and its performance fell short of the standard Big Reputation sets for its clients.
For an agency that advises other businesses on credibility, a website that fell short was more than an inconvenience. Big Reputation needed a partner who understood the pace of agency life and could keep its own site as sharp as the work it produces.
What we did
We started by rebuilding the website around clarity, credibility and conversion. It showcases the agency’s strategic approach, its sector expertise and its growing portfolio of work across construction, manufacturing and professional services.
Every element was designed to reflect the agency’s position as a commercially minded partner rather than a generic marketing supplier. From the service pages to the case study layouts, the site communicates what makes Big Reputation different.
Since launch, Wrev has looked after the site. New case studies, landing pages, service updates and content changes are handled as requests, so the agency can focus on its clients, knowing its own site is being maintained and improved.
The results
Big Reputation now has a website that practises what the agency preaches. It communicates the agency’s expertise clearly, builds trust with prospective clients from the first visit and supports its own business development.
The team no longer has to manage its own web presence alongside client work. Updates are handled quickly, new content goes live without friction, and the site keeps pace with the agency’s services and positioning.
After launch
Big Reputation’s WordPress site is hosted, secured, updated and backed up by Wrev. When the agency needs something changed, it asks, and it gets done.
The relationship has grown since. Big Reputation now works with Wrev on some of its own clients’ websites too.
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