Terms & Conditions

Throughout these terms, "we", "us" and "our" means B3M Ltd trading as Wrev, a company registered in the United Kingdom. "You" and "your" means you, our client. Our plans are for businesses: by taking one, you confirm you are acting for your business, not as a consumer.

By taking a plan with us, or by using the Wrev platform, you agree to these terms. If we update them, we will tell you by email and on the Wrev platform. Carrying on after a change means you accept the updated terms.

What Wrev is

Wrev is a web department on subscription for WordPress sites. Our developers work through the requests you send us, on your websites, every month, with no quotes and no hourly rates. We also take on the WordPress sites you already have and run them: we host them and keep them updated, secure, backed up and monitored. You can connect your own AI assistant to your site, so you can ask it about the site and send work to our developers from the conversation.

Everything runs through the Wrev platform, on the web and in the Wrev app for iPhone and Android, where you can see your sites and your requests.

Your plan

What it includes

Our plan is priced per month, by what is on it: it includes unlimited development requests, with one of them worked on at a time, and one WordPress site, which we take on, then host and run. You can add more requests at a time, and further sites, for the monthly fees shown on our website. What it includes is set out on our website and on the Wrev platform, and the platform is the definitive record of your plan and the sites it covers.

It includes unlimited development requests (see Requests below), a dedicated lead developer, proactive suggestions, a strategy call each quarter and automations; taking on your site, with no migration fee (see Your site below); and managed hosting, updates to WordPress, your theme and plugins, security, daily backups kept for 90 days, uptime monitoring, traffic and sales reporting, the AI connection, the Wrev platform and app with unlimited users, and a weekly report.

A plan is held by one business, under one account. It can also cover the websites of other companies in the same group, or, if you are an agency, your clients’ websites (see Fair use).

Strategy calls are arranged with you at a time that suits both of us. A quarter's call does not carry over if it is not taken. Automations are built as requests; once running, we keep them running as part of your plan.

More requests at a time

Your plan includes one request worked on at a time. If you need more done, you can add extra requests at a time for the monthly fee shown on our website: each one you add lets us work on one more of your requests at the same time. Each is added from the next working day and is charged pro rata for the rest of the billing period it starts in. You can remove one at any time; it stops at the end of your current billing period, and the period it was removed in is not refunded.

More than one site

Your plan includes one site. If your business has another WordPress site, we add it to your plan for the monthly site fee shown on our website, from the month we start taking it on. We take it on in the same way as your first (see Your site below), with no migration fee, and it shares your queue with the work on your other sites: a further site does not add to how many requests we work on at a time. If you would rather a further site was worked on alongside your other work, add an extra request at a time for it. Once it is live with us, it is hosted, updated, secured, backed up and monitored as part of your plan, like your first.

You can remove a further site from your plan at any time. It takes effect at the end of your current billing period, and we hand the site over as set out under Cancelling.

Price and payment

Prices are shown on our website and on the Wrev platform, and exclude VAT, which is charged at the applicable rate. Your plan is collected monthly in advance: by Direct Debit through our payment partner GoCardless if you are in the United Kingdom, or by card through our payment partner Stripe if you are elsewhere. Payment is set up when you join. We may change our prices from time to time and will give you at least 30 days' notice by email before a change affects you.

Because your plan is collected in advance, a failed payment means the month ahead is not covered. If a payment fails we will let you know and try again. Development work stops while your account is unpaid. If your account is not brought up to date within 14 days, we will treat your plan as cancelled at the end of your last paid month, and the Cancelling section below applies. Your site stays online during those 14 days.

Requests

What a request is

A request is a piece of work on your website: a new page or landing page, a change to a page, new content, a fix, a new feature, a change to products or prices, an integration, or a redesign of a page or section. You can send one by asking your AI or directly on the Wrev platform. Every request is tracked, discussed and delivered through the platform, and you can choose which request we pick up next at any time by marking it "Up next".

Unlimited requests

Your plan includes as much development as you need, with no quotes and no hourly rates. There is no cap on how many requests you can send. Your business has one queue, covering all of its sites, and we work through it one request at a time, or as many at a time as your plan includes; sending more requests does not speed it up, it lengthens your queue. Unlimited means no cap on requests and no hourly meter, not unlimited requests worked on at a time, and the fair use terms below apply.

Bigger jobs

A bigger job, such as a substantial shop, a members area, redesigning part of your site or a bespoke feature, is part of your plan too. We break it into smaller requests and work through them like any other: we agree with you what goes live first, and the rest follows as requests. Building a new site, or rebuilding the whole of an existing one, is outside your plan, as is work that is not part of your website, such as a separate internal system or app. We can propose either to you as a project, with its scope and price agreed in writing before it starts (see Rebuilds and new sites below).

How we work through your queue

We work through your queue one request at a time, or as many at a time as your plan includes: a request you mark "Up next" first, then the rest in the order we set, generally oldest first. The next request moves to In Progress within one working day of the one before it being finished, or of being raised if nothing else of yours is waiting or in progress. In Progress means we have started it, not that it is finished: how long a request takes depends on what it involves, our workload, and how quickly you send content, feedback and approvals. We do not guarantee delivery by a specific date. If a request cannot move forward without something from you, it returns to your queue tagged "Needs you" on the Wrev platform and we move on to the next one. We pick it back up as soon as you have sent what we asked for. Your plan continues as normal while we are waiting on you.

Who does the work

Requests are worked by our development team, and you have a dedicated lead developer: one named developer who knows your site. We are available during business hours, Monday to Friday, 9am to 5pm UK time, through the Wrev platform and by email. We do not usually work through text messages, social media or personal messaging apps, because we cannot track those as a team.

Changes go live

We take a backup before every update and every change we make. Changes are made to your live site. If a change breaks something, we roll it back to the backup we took, at our cost.

Fair use

Your plan covers your own business’s websites and those of other companies in the same group, and requests should be genuine pieces of work you intend us to deliver. It cannot otherwise be shared with other businesses, or resold. The exception is an agency: you may use your plan for your clients’ websites and present the work under your own name. Every site on your plan must be on it and hosted with us. You remain our customer, and are responsible to us for every site on your plan, including your group’s and your clients’, as if it were your own. If your usage consistently falls outside fair use we will always talk to you first and agree a way forward before anything changes. Where use is abusive rather than heavy, such as deliberately overloading your queue or our infrastructure, we may restrict or suspend service as set out under General below.

Your site

Taking on your site

Our plan is for WordPress sites. When you join, taking on your site is the first thing we work on, with no migration fee. It must pass our checks: it must run on software that is still supported and maintained, be free of malware, give us full access to the site and its hosting, and be built in a way we can look after. If it passes, we move it onto our hosting as it is and run it as part of your plan from the day it moves. Anything that was already wrong with it when it came over is put right as a request.

If it does not pass, we tell you what failed and you choose: we put those problems right first, as requests, and then take it on; or, if it cannot reasonably be put right, we propose rebuilding it as a project (see below). Your current site stays where it is until it moves to us.

Rebuilds and new sites

Building a new site, or rebuilding one that cannot reasonably be put right, is not part of your plan. We can propose it to you as a project, built in WordPress, with its scope, price and timing agreed in writing before it starts. Once it goes live with us, it joins your plan and is run like any other site on it.

We only take on WordPress sites. A site on any other platform can be rebuilt in WordPress in the same way.

Your AI connection

You can connect an AI assistant of your choice, such as ChatGPT, Claude or Grok, to your site through the Wrev platform. The connection uses an open standard called MCP, and you connect your own account with the AI provider. Your AI assistant can read your pages, products and traffic, raise requests with us and add files to them. It cannot change your site and never receives a login to it: every change is made by our developers, as a request. You can disconnect it at any time.

When you ask your AI about your site, the information it reads is sent to your AI provider and handled under that provider's own terms and privacy policy, not ours. You are responsible for being satisfied that you can share that information with the provider you choose, including any personal data on your site. Answers are generated by your AI provider, not by us. They may contain mistakes, and you should check anything important before you rely on it. Some providers only allow this kind of connection on certain of their plans, which is their decision rather than ours.

Nothing about your plan depends on the AI. The hosting, updates, backups, monitoring and weekly report carry on whether it is connected or not, and you can send requests straight from the Wrev platform.

Running your sites

Hosting

Your site is hosted on our managed infrastructure, which includes the hosting itself, SSL, content delivery and the tooling we use to run and monitor it. This is included while your plan is active. Our plan is for sites we host, whether we took them on or built them for you as a project; we are not able to run a site hosted elsewhere. Each site on your plan should be of ordinary size and traffic. If a site is well outside that, we will talk to you before anything changes.

Updates, security and monitoring

We keep WordPress, your theme and your plugins up to date, and take a backup before every update. Every site has SSL and is protected and scanned for threats. Uptime and speed are monitored around the clock. This does not cover problems introduced by third parties you give access to, or by changes made outside our work.

Backups

Your site is backed up daily, with backups kept for 90 days and stored away from the server your site runs on. Restoring from a backup is included. Recovery from damage caused by unauthorised access, or by a third party you have given access to, is not covered by your plan; we agree a price for it with you before we start.

Support

Technical support covers your site and the Wrev platform, during business hours. If your site goes down we treat it as urgent. Support does not extend to your wider IT, your email, or services you run elsewhere.

Third-party services and costs

Your site depends on services provided by others: the software and components it is built with, your domain registrar, your email provider, payment gateways, analytics, and the AI provider you connect. We choose reliable providers and keep what we install up to date, but we are not responsible for their outages, changes or pricing. If a provider changes something in a way that affects your site, we will tell you and work with you on alternatives. Work needed to adapt is delivered as a request.

Some costs are charged by third parties in your name and are yours to pay. These include your domain name registration and renewal, paid software or licences you choose to buy or already own, payment processing fees on sales through your site, usage-based services such as transactional email or SMS, and any paid plan with your AI provider. The licences we use to build, host, secure and maintain your site are included in your plan. We will tell you before we add anything that carries a new cost.

If you engage someone else to work on your site, such as an SEO agency, a content writer or another developer, tell us first. Third parties who need access put security and stability at risk, and we will not be liable for, or fix at our cost, problems they cause.

Cancelling

Your plan has a minimum term of 3 months from the day it starts. After that it runs month to month, with no notice period: you can cancel at any time, and it takes effect at the end of your current billing period. If you cancel within the first 3 months, the cancellation takes effect at the end of the third month, and the months up to then are still payable. We do not offer refunds for a partly used month. Beyond the minimum term there are no exit fees.

Your domain, your content, your data and your sites are always yours. When your plan ends, we give you a complete copy of each site, together with your content and data, including your words, images, documents and any records collected through your sites. There is nothing extra to pay.

After your plan ends, hosting, SSL, backups, security and monitoring stop, and you are responsible for hosting, securing, backing up and maintaining anything you take with you. The AI connection ends with your plan. Any request in progress when your plan ends is handed over as it stands rather than completed, unless you keep the plan running until it is done.

Intellectual property

What you own

You own your domain, your content, your data and your sites. Anything we build for you as a separate project, including a new or rebuilt site, transfers to you as it is paid for. On request we will provide source files for any custom assets we have created for you.

What we own

We keep ownership of the reusable designs, code, tooling, processes and platform we have developed independently, including any of our designs a site is built from, the Wrev platform, the Wrev app and the systems that run your hosting, backups, monitoring and AI connection. Where any of them form part of your site, you have a permanent licence to keep using them in it. Third-party software remains subject to its own licences.

Content you provide

By giving us content or data, you confirm that you own it or have permission to use it, including for it to be read by an AI you connect. You agree to cover us against any claim that content you supplied infringes someone else's rights or was shared without a lawful basis. Where we use AI-generated text, images or code in our work, we do so in line with applicable law, and we are not responsible for the originality of what an AI provider produces.

Your responsibilities

You are responsible for keeping your logins to your site and to Wrev secure: strong unique passwords, two-factor authentication where available, and not sharing credentials over unencrypted channels. Anyone you give access to must do the same.

You are responsible for your site's content and for its compliance with the law, including privacy, cookie and consumer requirements and GDPR. If we provide template legal pages we do not guarantee they meet any particular requirement, and we recommend having them reviewed by a solicitor.

Registering and renewing your domain name is your responsibility. We will help connect it to your site, but we are not responsible for loss of access to it through non-payment or for any other reason.

Testimonials and marketing

We may use our work for you in our own marketing, including case studies, social media and our website, and may place a small attribution link on your site, but not on your clients’ sites if you are an agency. We may ask you for a testimonial or to act as a reference. Tell us if you would rather we did not, and we will respect that.

Limitation of liability

We carry out our work with reasonable skill and care, to the standard expected of a suitably qualified professional. We cannot guarantee that a website, or the services around it, will be free of errors or uninterrupted.

Our total liability to you under this agreement will not exceed the fees you have paid us in the six months before the event giving rise to the claim. We are not liable for indirect, incidental, consequential or special losses, including lost profits, lost data or business interruption. We are not liable for loss caused by denial-of-service attacks, malware, third-party service outages, or by the outputs, errors or changes of any AI provider.

Nothing in these terms excludes or limits any liability that cannot be excluded under applicable law.

Disputes

These terms are governed by the laws of England and Wales. If there is a dispute, both of us agree to try mediation before going to court, with the cost of mediation shared equally. If mediation has not resolved it within 60 days, either of us may take it to the courts of England and Wales.

General

We reserve the right to refuse, restrict or end service to any client for any reason. If we end your plan without cause, the Cancelling section applies, we hand over in the same way, and the minimum term no longer applies. Neither of us may transfer this agreement to someone else without the other's consent. If any part of these terms is found to be unenforceable, the rest remains in effect. These terms, together with your plan details shown on the Wrev platform and any proposal we have agreed in writing, are the whole agreement between us and replace any earlier agreement. We may update these terms from time to time. We will tell you about any change by email and on the Wrev platform, and continuing to use the service after a change means you accept it.

Contact

If you have any questions about these terms, email hello@wrev.io.

How we handle personal data is set out in our privacy policy.

'Wrev' is a trading name of B3M Ltd, a company registered in the UK. Company no: 14621431. VAT reg: 433164125. 'Wrev' is a registered trademark of B3M Ltd, trademark number UK00004064020. Registered address: Mitre House, Pitt Street West, Burslem, Stoke-on-Trent, ST6 3JW.